I'm a product design leader who untangles systems that have outgrown their original design and leads teams to execute ambitious, cross-platform initiatives. Permissions and access models, legacy tooling, fragmented product experiences, the kind of complexity that builds up quietly over years until it's blocking growth.
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Rebuilt Point.me's discovery experience to welcome points-travel novices, not just experts, new free tier, new IA, redesigned result cards. Drove 200% signup growth and a 4–10% lift in subscriptions.
Rebuilt Calendly's permissions system — years of unstructured decisions — into a modular model that scales from solo users to global enterprises. Led across 5 design streams; unlocked enterprise accounts sales couldn't previously pursue.
Founding designer for an AI-powered "TurboTax for legal help." Built trust into every step of the AI + human-expert experience — grew new customer acquisition from 1–2/week to 60–100/week.
Replaced three slow, disconnected legacy tools with one unified reporting platform for thousands of grocery-industry users. Coached a stalled design team back on track, then delivered a system that lifted NPS by +72 points.