< Work|DocDraft

Building DocDraft: AI-Powered Legal Support for Small Businesses

AI-Driven Legal Aid Founding Designer B2C

DocDraft set out to be the first AI-enabled general counsel for small businesses: a "TurboTax for legal help." As founding designer, I designed the product from 0 to 1, designing an AI-guided, trust-first experience for people navigating legal matters with no in-house counsel and no easy alternative. New customer acquisition grew from 1 to 2 a week to 60 to 100 a week with an average growth rate of 70% month-over-month.

At a glance
Team
3 co-founders (CEO, CTO, Legal), 2 senior engineers, marketing lead, 2 partner lawyers
Role
Founding Designer (Design & Product)
Responsibilities
Prototyping & Testing, Concept Design, Product Strategy
Industry
Legal AI
Timeline
11 months
Platform
Web and Mobile

Context & Problem

Most small businesses have real legal needs and nowhere good to take them, stuck between doing it themselves or paying a law firm more than they can afford. Individuals hit the same wall. Most people going through a divorce or custody fight end up representing themselves, not by choice, but because there's no real middle option.

I kept coming back to an unlikely comparison while we figured out DocDraft's direction: TurboTax. What made it work wasn't the price, it was how it turned something genuinely complicated into plain, human questions, building trust along the way, with a professional always one click away if you needed one. I thought DocDraft could do the same for legal help: give people the tools to handle most of it themselves, with a real lawyer reachable when they needed one, and a growing record of their own legal history along the way.

Results

CUSTOMERS
900+
(70% growth
month-over-month
)
in 11-month period
ORGANIC TRAFFIC GROWTH
3,654
from 54 over 4-month period
NEW CUSTOMER ACQUISITION
60–100/wk
Grew from 1–2 per week
LEGAL DOCUMENTS
6000+
85% unique types
ARR
$130K
80% month-one retention

What shipped

01 02 03 04 05 06 07

How We Did It

What Made This Work

A structural idea, not just a UI treatment

stepwise, adaptive questionnaires let DocDraft serve the long tail of legal needs, something fixed-template tools structurally can't do

Trust engineered into the flow, not bolted on

a human lawyer was always one step away, at every stage

Founder-level ownership

Founder-level ownership — as sole designer, shaping product direction alongside engineering and legal from day one

Radical transparency

showing the process before asking for commitment consistently outperformed hiding complexity